Measure customer loyalty and sentiment with our easy-to-use Net Promoter Score survey tool. Identify promoters, reduce churn, and grow your business.
Select a score from 0 to 10
"What is the primary reason for your score?"
Launch a world-class customer experience loop in 5 steps.
Drag & drop the 0-10 scale.
Ask "Why?" based on score.
Send via email, link, or embed.
Auto-scoring of NPS.
Alerts & Dashboards.
Tools designed to help you listen, understand, and improve.
Don't mess with spreadsheets. We automatically categorize responses into Promoters, Passives, and Detractors and calculate your Net Promoter Score in real-time.
Dig deeper without annoying users. Show different follow-up questions based on the score they give. Ask Detractors what went wrong, and ask Promoters for a review.
Survey users where they are—email, web, or mobile. Set up instant email or Slack notifications for low scores so your team can intervene immediately.
Track your CX performance over time. View trends to see if your score is improving. Filter by date, product, or customer segment to find insights.
Proven formats for every stage of the customer journey.
Triggered immediately after checkout to measure transactional experience.
Focused on product satisfaction and specific feature usage.
Sent after a new user completes setup to gauge first impressions.
Sent after a support case is closed to rate the service resolution.
A periodic check-in to measure overall brand sentiment and loyalty.
In-app survey to capture feedback from mobile users.
Sync feedback to your CRM and trigger workflows automatically.
Start measuring loyalty for free.
$ 15 /month/user
Billed monthly
Ideal for freelancers, startups, and smaller teams
We only bill you for employees. Invite guests/clients for free.
$ 299 /month
Billed monthly
Top-of-the-line, all-inclusive fixed pricing. Best fit for fast growing businesses
Your whole organization for one fixed price. Every feature & upgrade.
Custom
Billed monthly
Suitable for Enterprise solutions
Custom pricing for your organization's needs.
Frequently asked questions
An NPS form builder is a tool designed to create surveys asking the 'ultimate question': 'How likely are you to recommend us to a friend or colleague?'. NPS (Net Promoter Score) works by grouping responses into Promoters (9-10), Passives (7-8), and Detractors (0-6) to give you a clear metric of customer loyalty.
NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters. The formula is: (Promoters % - Detractors %). Scores range from -100 (everyone is a detractor) to +100 (everyone is a promoter). Supatool calculates this automatically for you.
With Supatool's conditional logic, you can easily set follow-up rules. For example, if a user scores 9-10, you can show a 'What did you love?' question. If they score 0-6, you can ask 'How can we improve?'. This ensures you get relevant context for every rating.
You can distribute your NPS survey via a direct link, a QR code for physical locations, an email invitation, or by embedding it directly on your website or in your app. Supatool tracks where each response comes from so you can analyze performance by channel.
NPS is best run regularly to track trends. Common cadences are quarterly (Relationship NPS) or after specific interactions like a purchase or support ticket (Transactional NPS). Supatool allows you to schedule recurring email surveys so you can 'set and forget' your loyalty tracking.
Yes! You can set up automation rules to notify your support or success team immediately via Slack, Email, or CRM when a 'Detractor' score (0-6) comes in. This allows you to close the loop and resolve issues quickly before they churn.
Absolutely. You can pass metadata (like Plan Type, User ID, Region) into the survey URL or form. Supatool's dashboard lets you filter and segment your NPS score by these properties to see if, for example, your Enterprise users are happier than your Free users.
You have the choice. You can run anonymous surveys for unbiased feedback, or you can capture respondent details (Name, Email) automatically if sending via email campaigns or passing user data from your app.
Supatool provides a real-time NPS dashboard showing your current score, a trend line over time, and a breakdown of Promoters/Passives/Detractors. You can also view verbatim comments, word clouds, and sentiment analysis to understand the 'why' behind the score.
Yes, Supatool offers a free plan that lets you create NPS surveys and collect responses. The free plan typically has limits on the number of responses per month, but it's perfect for small businesses or testing out the platform before scaling.
Ready to improve customer loyalty?